Customer Support Services

Your data is not accessed and used by our company, since the HRPro system will be installed and running on your on-premises server at your office or on your private cloud server at your designated cloud platform. 

During implementation and after-sales support services, we are committed to ensuring the security and confidentiality of our clients' data,  thus, we have been certified on ISO-27001:2022 since 2024 and have been practising ISMS (Information Security Management System) in our practice.

In addition, HRPro provides HR administrators the following strict privacy and data security controls to protect sensitive information:

1. Data Access & Usage

• We do not access, modify, or use client data beyond the scope necessary for system operations and maintenance.
• Data is processed strictly within secure environments.- Clients retain full ownership of their data, including control over access permissions and usage policies.

2. Third-Party Integrations & Data Sharing

• Data is never shared with third parties without explicit authorization from the client.
• If integrations with external systems (e.g., accounting system) are enabled, data is securely transmitted using encrypted channels.

3. Client Control & Transparency

• Clients can manage, update, or request deletion of their data in compliance with regulatory requirements.
• We can provide assist to get the audit logs and access reports for transparency in data usage.
• If required, we assist in compliance with HK PDPO. 

 The software (HRPro Payroll & HR System / "HRPro" / the Software) and materials provided with this agreement are licensed, not sold, and are available for use only under the terms of this license agreement. Please read this agreement carefully. By downloading, installing, copying, or otherwise using the software, you agree to be bound by the terms and conditions of this agreement and become a party to this agreement. If you do not agree with all terms and conditions of this agreement, do not download, install, copy, or otherwise use the software.
1. DEFINITION OF SOFTWARE LICENSE. This End User License Agreement (“Agreement”) accompanies with the software product as a standard software with functions, screen/report layouts, workflow and database structure, etc. as listed in http://user.hrpro.hk (“Software”). The term “Software” shall also include any modified versions, updates or upgrades of the Software that may be licensed to you (“Licensee”) by the distributor Kingdom Technology Consulting (HK) Ltd. (“KTC”) but does not include source code for the Software product. As used in this Agreement, “Software Package” means the Software and the accompanying documentation, in any electronic, digital, online or printed format. You may install and use such a modified version, update, or upgrade of the Software only if you have a validly licensed full version of the Software being modified, updated, or upgraded. If you download, install, copy, or otherwise use such a modified version, update, or upgrade of the Software, then this Agreement terminates as to the previous version of the Software, and you have a license only to such modified version, update, or upgrade of the Software under the terms of this Agreement. The Software is licensed to you, Licensee, as the end user, subject to all terms and conditions of this Agreement.
2. LICENSE GRANT. Subject to the terms and conditions of this Agreement, KTC grants Licensee a non-exclusive and non-transferable license only to: (a) install and use for personal or internal business purposes one copy of the Software on a single computer; (b) install and use for personal or internal business purposes one copy of the Software on either a single portable computer or a single home computer, provided that such copy is not used concurrently with the copy in section (a) above; (c) make a single copy of the Software solely for archival purposes; and (d) store or install a copy of the Software on a storage device such as a network or cloud platform, used only to install or run the Software on your other computers over an internal network or cloud platform, provided that you acquire and dedicate a separate license for each separate computer on which the Software is installed, run or otherwise accessed from the storage device. A single license for the Software does not allow you to share the Software or use it concurrently on different computers or for others other than the Licensee to access, install, download, copy or otherwise use the functionality of the Software.
3. ACTIVATION. According to its discretion, KTC may include features in the Software to prevent unlicensed use of the Software. You agree that KTC may do so. In particular, use of the Software may require that Licensee activate the Software through the Internet (this process may be more fully described during the installation set up of the Software). During such activation, KTC may collect certain non-personal technical information from your computer concerning your computer, network or cloud platform. You agree that KTC may do so. You may be required to reactivate the Software if you modify your computer hardware or the Software.
4. NOTIFICATIONS. According to KTC’s discretion, the Software may contain a component that will automatically activate your Internet browser and attempt to initiate a connection through the Internet to a website or cloud platform maintained by KTC that contains notification information related to the Software. This connection may be made using the Internet connections and telephone lines under your control. From time to time, you may receive notices about the Software or other information through this Internet connection. By installing the Software on your computer, you hereby consent to have the Software initiate a connection through the Internet to KTC’s website or cloud platform, to use your resources to connect to such website or cloud platform, and to receive notices about the Software and other information through this Internet connection.
5. RESTRICTIONS. Except as otherwise expressly permitted in this Agreement, Licensee may not: (a) reproduce or copy any of the Software; (b) modify or create any derivative works of the Software, including translation or localization; (c) decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for the Software; (d) redistribute, encumber, sell, rent, lease, sublicense, or otherwise transfer rights to the Software; (e) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software; (f) without KTC’s prior written consent (which may be given or withheld in KTC’s sole discretion) either (1) provide service bureau services using the Software, or (2) otherwise enter into an agreement with a third party to use the Software on such third party’s behalf for the primary purpose of obviating the third party’s need to license the Software itself; or (g) copy the printed materials accompanying the Software. As between Licensee and KTC, any changes to, modifications to, or derivative works of the Software shall become the exclusive property of KTC.
6. TERMINATION. Without prejudice to any other rights, KTC may terminate this Agreement if Licensee breaches any of its terms and conditions. Upon termination, Licensee shall destroy all copies of the Software.
7. PROPRIETARY RIGHTS. Title, ownership rights, and intellectual property rights in the Software shall remain in KTC and/or its suppliers or licensors. Licensee acknowledges such ownership and intellectual property rights and will not take any action to jeopardize, limit or interfere in any manner with KTC’s or its suppliers’ or licensors’ ownership of or rights with respect to the Software. The Software is protected by copyright and other intellectual property laws and by international treaties.
8. DISCLAIMER OF WARRANTY. The Software (including without limitation the related documentation) is provided on an “as is” basis, without warranty of any kind, including without limitation the warranties that it is free of defects, merchantable, fit for a particular purpose or non-infringing. The entire risk as to the quality and performance of the Software is borne by licensee. Should the Software prove defective in any respect, licensee and not KTC or its suppliers, licensors or resellers assumes the entire cost of any service and repair. This disclaimer of warranty constitutes an essential part of this agreement. No use of the Software is authorized hereunder except under this disclaimer. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you.
9. LIMITATION OF LIABILITY. To the maximum extent permitted by applicable law, in no event will KTC or its suppliers or licensors be liable for any indirect, special, incidental, economic or consequential damages arising out of the use of or inability to use the Software package or documentation, including, without limitation, damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses, even if advised of the possibility thereof, and regardless of the legal or equitable theory (contract, tort or otherwise) upon which the claim is based, even if advised of the possibility of such damages. In any case, KTC’s and its suppliers’ and licensors’ entire liability under any provision of this agreement shall not exceed in the aggregate the sum of the fees licensee paid for the Software package (if any), some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so in those states or jurisdictions, the above limitation or exclusion may not be applicable. As a condition of your use of the Software package, you agree to indemnify KTC for all claims relating to your use, reproduction and/or receipt of content through use of the Software package.
10. GENERAL. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. This Agreement may be amended only by a writing signed by both parties. The terms and conditions as set forth in any purchase order which differ from, conflict with, or are not included in this Agreement shall not become part of this Agreement unless specifically accepted by KTC in writing. Except to the extent, if any, applicable law requires otherwise, this Agreement shall be governed by the laws of Hong Kong SAR, excluding its conflict of law provisions. Unless otherwise agreed in writing, all disputes relating to this Agreement (excepting any dispute relating to KTC’s or its licensors’ or suppliers’ intellectual property rights) shall be subject to final and binding arbitration in Hong Kong SAR, under the auspices of a single arbitrator pursuant to the commercial arbitration rules of the American Arbitration Association then in effect, with the losing party paying all costs of arbitration. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods. If any provision in this Agreement should be held illegal or unenforceable by a court having jurisdiction, such provision shall be modified to the extent necessary to render it enforceable without losing its intent, or severed from this Agreement if no such modification is possible, and the other provisions of this Agreement shall remain in full force and effect. The controlling language of this Agreement is English. The Licensee agrees to bear any and all costs of interpreters if necessary. If Licensee has received a translation into another language, it has been provided for Licensee’s convenience only. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. The provisions of this Agreement that require or contemplate performance after the expiration or termination of this Agreement shall be enforceable notwithstanding such expiration or termination. Licensee may not assign or otherwise transfer by operation of law or otherwise this Agreement or any rights or obligations herein except to an acquirer of Licensee’s business in the case of a merger or the sale of all or substantially all of Licensee’s assets to such acquirer. This Agreement shall be binding upon and shall inure to the benefit of the parties, their successors and permitted assigns. The relationship between KTC and Licensee is that of independent contractors and neither Licensee nor its agents shall have any authority to bind KTC in any way. If any dispute arises under this Agreement, the prevailing party shall be reimbursed by the other party for any and all legal fees and costs associated therewith. The headings to the sections of this Agreement are used for convenience only and shall have no substantive meaning. KTC may use Licensee’s name in any customer reference list or in any press release issued by KTC regarding the licensing of the Software.
11. GOVERNING LAW. This Agreement shall be governed by the laws of Hong Kong SAR.